Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
Privacy Policy
1. Who We Are
HavenCraftz is a sole trader business operating in the United Kingdom, selling wooden bedroom furniture online. Our website address is: https://www.havencraftz.com
For any privacy-related questions, you can contact us at: Email: sales@havencraftz.com Website: https://www.havencraftz.com Country of operation: United Kingdom
2. What Data We Collect
When you visit or make a purchase from HavenCraftz, we may collect the following personal data:
Information you give us directly:
- Full name
- Delivery address and billing address
- Email address
- Phone number
- Payment information (processed securely — we never store card details)
- Order details and purchase history
Information collected automatically:
- IP address
- Browser type and version
- Pages visited and time spent on site
- Referring website
- Device type (mobile, desktop, tablet)
- Cookie data (see Section 7)
3. Why We Collect Your Data
We collect and use your personal data for the following purposes:
| Purpose | Legal Basis (UK GDPR) |
|---|---|
| Processing and fulfilling your order | Contract performance |
| Sending order confirmation and delivery updates | Contract performance |
| Responding to customer service enquiries | Legitimate interest |
| Improving our website and user experience | Legitimate interest |
| Sending marketing emails (only if you opted in) | Consent |
| Fraud prevention and security | Legitimate interest |
| Complying with legal obligations | Legal obligation |
| Displaying relevant Google Shopping ads | Legitimate interest |
We do not sell your personal data to any third party. We do not use your data for automated decision-making or profiling.
4. How We Share Your Data
We share your personal data only where necessary with the following trusted third parties:
Payment processors:
- Stripe — processes card payments securely. Stripe is PCI-DSS compliant. Privacy policy: stripe.com/gb/privacy
- PayPal — processes PayPal payments. Privacy policy: paypal.com/uk/legalhub/privacy-full
Delivery and logistics:
- Our delivery courier partners (Royal Mail, DPD or similar UK carriers) — receive your name and delivery address to fulfil your order
Analytics:
- Google Analytics — we use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised usage data via cookies. Google may process this data in the United States under Standard Contractual Clauses. Privacy policy: policies.google.com/privacy
Google Merchant Center:
- We participate in Google Shopping via Google Merchant Center. Google may process data related to your interactions with our product listings in accordance with Google’s Privacy Policy.
We do not share your data with any other third parties without your explicit consent.
5. GDPR & UK GDPR Compliance
HavenCraftz complies fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which are enforced by the Information Commissioner’s Office (ICO) in the United Kingdom.
Your rights under UK GDPR:
- Right to access — you can request a copy of the personal data we hold about you
- Right to rectification — you can ask us to correct inaccurate data
- Right to erasure — you can ask us to delete your personal data
- Right to restrict processing — you can ask us to limit how we use your data
- Right to data portability — you can request your data in a portable format
- Right to object — you can object to us processing your data for marketing purposes at any time
- Right to withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, contact us at: sales@havencraftz.com
We will respond to all requests within 30 days in accordance with UK GDPR requirements.
6. GDPR Compliance for Personalised Advertising
We use Google Analytics on our website. This tool may be used to serve relevant advertising through Google services including Google Shopping. We comply with Google’s EU User Consent Policy and UK GDPR requirements for personalised advertising.
We do not use data collected on our website for personalised advertising without appropriate user consent obtained through our cookie consent banner. Users can opt out of Google Analytics tracking at any time by visiting: tools.google.com/dlpage/gaoptout
7. Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device when you visit our website.
Cookies we use:
| Cookie Type | Purpose | Can you opt out? |
|---|---|---|
| Essential cookies | Required for the website and checkout to function | No — required |
| Analytics cookies | Google Analytics — tracks site usage anonymously | Yes — via cookie banner |
| Preference cookies | Remembers your settings and basket contents | Yes — via cookie banner |
When you first visit our website, you will see a cookie consent banner. You can choose to accept or decline non-essential cookies at any time. You can also manage or delete cookies through your browser settings.
8. How Long We Keep Your Data
We retain your personal data only for as long as necessary:
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 7 years (UK tax law requirement) |
| Customer account data | Until account deletion or 3 years of inactivity |
| Email marketing data | Until you unsubscribe |
| Analytics data | 26 months (Google Analytics default) |
| Enquiry and support data | 2 years |
9. Data Security
We take the security of your personal data seriously. We use the following measures to protect your information:
- SSL encryption (HTTPS) across our entire website
- Secure payment processing via Stripe and PayPal — we never store card details on our servers
- Limited access to personal data within our business
- Regular security monitoring of our website
Despite these measures, no online transmission is 100% secure. If you have concerns about a specific data security issue, contact us immediately at sales@havencraftz.com
10. Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal data from children under the age of 13. If you believe a child has provided us with personal data, please contact us and we will delete it immediately.
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of every website you visit.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Business name: HavenCraftz
Website: https://www.havencraftz.com
Email: sales@havencraftz.com
Country: United Kingdom
Address: 474 Alum Rock Rd
Birmingham , B8 3HU
Phone: (+44) 7848112017