Shipping Policy

1. Overview

At HavenCraftz we deliver wooden bedroom furniture directly to addresses across the United Kingdom using our own dedicated delivery team. Every order is handled personally by our team — not handed off to a third-party courier — so your furniture arrives safely and with the care it deserves.

This shipping policy is fully compliant with Google Merchant Center requirements and the UK Consumer Rights Act 2015.

2. Delivery Areas

We deliver to the following UK regions:

Region Delivery Available
England ✓ Yes
Wales ✓ Yes
Scotland (mainland) ✓ Yes
Scottish Highlands & Islands ✓ Yes
Northern Ireland ✓ Yes
Channel Islands / Isle of Man ✗ Not available
International / Outside UK ✗ Not available

3. Shipping Costs

Shipping costs are calculated based on your order total at checkout:

Order Value Shipping Cost
Orders over £400 FREE delivery
Orders under £400 £35.99 flat rate
  • Shipping cost is clearly displayed at checkout before payment
  • All prices are inclusive of VAT
  • Your shipping cost will never change after your order is confirmed
  • Free delivery threshold applies to the total order value after any discounts are applied

4. Delivery Timeframes

Region Estimated Delivery
England & Wales 5–7 working days from order confirmation
Scotland (mainland) 5–7 working days from order confirmation
Scottish Highlands & Islands 5–7 working days — may occasionally extend to 10 working days depending on location
Northern Ireland 5–7 working days — may occasionally extend to 10 working days depending on location
  • Working days are Monday to Friday, excluding UK public bank holidays
  • The 5–7 working day window begins from the date your order is confirmed and processed — not the date of payment
  • Orders placed on weekends or UK bank holidays begin processing the next working day
  • Delivery timeframes are estimates — exact delivery dates cannot be guaranteed

5. Our Delivery Team

HavenCraftz delivers all orders using our own dedicated delivery team — we do not use third-party couriers. This means:

  • Your furniture is handled personally by our trained team from our warehouse to your door
  • Our team takes extra care with large bedroom furniture items throughout the entire journey
  • You are dealing with HavenCraftz directly at every step — no middlemen
  • Any delivery questions or issues are handled by us personally — contact us directly at sales@havencraftz.com or via https://www.havencraftz.com/contact

6. Order Updates & Communication

Once your order is confirmed you will receive:

  • An order confirmation email immediately after purchase with your order number and full details
  • A dispatch notification email when your order has left our warehouse and is on its way

To check on your delivery status at any time:

7. Delivery Process

Because we deliver large bedroom furniture, please read the following before your order arrives:

  • Deliveries are made to your front door or ground floor entrance as standard
  • Our team will handle all items with care — all furniture is fully packaged and protected for transit
  • Please ensure someone is available to receive the delivery
  • Our team will contact you directly before arrival where possible to give you an estimated time window

Before accepting your delivery please:

  • Check the outer packaging for any visible damage before signing
  • If packaging appears significantly damaged, note this and contact us within 48 hours
  • Do not assemble any item before checking all components are present and undamaged

8. Failed or Missed Deliveries

If our delivery team is unable to complete delivery:

  • Our team will attempt to contact you on the phone number provided with your order
  • A second delivery attempt will be arranged within 2 working days
  • If a second attempt also fails, your order will be returned to our warehouse — contact us at sales@havencraftz.com or https://www.havencraftz.com/contact to rearrange at no extra charge, provided the failed delivery was not due to an error on your part

9. Damaged in Transit

If your order arrives damaged:

  • Contact us within 48 hours of delivery at sales@havencraftz.com
  • Or submit a report at https://www.havencraftz.com/contact
  • Use subject line: Damaged Delivery — Order #[your order number]
  • Include clear photographs of the damaged packaging and item
  • We will arrange a free collection and offer a full replacement or refund — your choice

We are fully responsible for any damage that occurs during transit. You will never be charged for returning a damaged item.

10. Incorrect or Missing Items

If your order arrives with incorrect or missing items:

  • Contact us within 48 hours of delivery at sales@havencraftz.com
  • Or visit https://www.havencraftz.com/contact
  • Use subject line: Missing Item — Order #[your order number]
  • Include your order number and a description of what is missing or incorrect
  • We will resolve the issue within 3 working days at no cost to you

11. Order Processing & Dispatch

Step Timeframe
Order confirmation email Immediately after payment
Order processing & preparation 1–2 working days
Dispatch from warehouse Within 2 working days of order
Delivery to your address 5–7 working days from order confirmation

12. Contact Us

For all delivery enquiries, updates or issues please contact us directly. Always include your order number when getting in touch so we can help you as quickly as possible.

HavenCraftz Email: sales@havencraftz.com

Contact page: https://www.havencraftz.com/contact

Phone: +44 7848 112017

Address: 474 Alum Rock Road, Birmingham, B8 3HU, United Kingdom

Website: https://www.havencraftz.com

Response time: Within 1 working day, Monday to Friday